Refund policy

Returns / Refunds / Exchanges

If you are not completely satisfied with your purchase, please return it within 30 days of purchase. All returns must be in original condition, unused, in the original packaging and with your order receipt. Once your item has been received, we will contact you to discuss either an exchange or a refund.

Refunds will be at the discretion of Eddie & Lu once the item has been received.

Shipping your return back is the responsibility of the customer.

Exchanges will only apply to damaged or faulty products.

Exchanges / returns / refunds will not apply to sale items or our “seconds” items.

 If your item has been damaged in transit, please contact the courier company and file a damage goods claim.

Please contact us at sales@eddieandlu.co.nz if you wish to return your item.